Last Updated 1st January 2025
Types of Personal Information we collect
How we collect your Personal Information
How we use your Personal Information
Disclosure of Personal Information with others
Notice to California Residents
Safeguarding the information we collect
Retention of Personal Information
Your Choices Regarding Your Personal Information
Protecting your privacy
This Privacy Notice describes how Supradec.com collects, uses, shares, and protects your personal information. By interacting with Supradec.com through our website, mobile applications, products, and services (“Services”), you consent to the use of information that is collected or submitted as described in this Privacy Notice.
Types of Personal Information we collect
We collect and maintain personal information about you from many sources to understand and meet your needs, manage our business, and for other purposes as outlined.
| Categories of Personal Information We Collect | Description |
| Identifiers | We may collect your name, shipping, and billing addresses, telephone/mobile/ fax numbers, email address, and IP address. |
| Characteristics of protected classifications under California | We may collect your birthday month, date, demographic and sensory data (audio). |
| Commercial Information | We never collect or store your credit/ debit card number and associated billing information. We may collect information about the products and services you may have purchased, returned, or considered buying from Supradec.com. |
| Computers, Mobile devices, or other electronic networks | We may collect information when you opt-in for location-based services via computer, mobile device, or while using the Supradec.com mobile application. We may collect information including through third-party sources including information related to your shopping experience, browsing history, search history, and other information regarding your interaction with the Supradec.com mobile application and our website, including actions you perform (e.g., click-stream data, mouse clicks, session data, device IDs and unique IDs associated with advertising and analytics, cookie information, date, and time stamp, barcode information). We may collect and process the information you share when you use our Chat functionality to offer, improve, and provide our products and services. The content of the conversation is used by Supradec.com and its partners, including via chatbot technology, for internal use only. |
| Use of Technology | We may use or rely on the following technologies to assist us while collecting information: Web Tag: Also called a pixel tag. A web tag is a piece of code in website pages, email advertising, and other marketing communications that allows us and our third-party service providers to determine whether you have performed specific actions. That information is used to analyze the effectiveness of the actions taken by our visitors on our site or mobile app. Analytics services: Supradec.com uses third-party analytics companies to collect and analyze information about how people use our websites and mobile applications, including browsing information and buying activities, and analyze information regarding your visits to supradec.com with the help of cookies. |
| Sensitive Personal Information | We collect the following categories of sensitive information as defined by state-specific privacy laws: Geo Location data: If you consent, we may collect your precise, real-time location information while visiting Supradec.com. |
| The survey, Inference Data, and Publicly available information | We may collect information provided via surveys, focus groups, or other marketing research. We may collect profile inferences that are drawn from your information, and activities while using our website, mobile app, and your purchase patterns. We may create personalized profiles to provide your products and services that you may be interested in. We may also collect your social media information about you that is publicly available. |
How we collect your Personal Information
We collect personal information about you when you:
- Initiate or complete a transaction or a return with Supradec.com
- Sign up to receive promotional emails or text messages.
- Sign up to receive email or text messages about your transaction and/or delivery status.
- Sign up to claim the Supradec.com discount coupons.
- Submit a request to the customer service team.
- We may collect and process the information you share when you use our chat functionality to offer, improve, and provide our products and services.
- Participate in surveys, focus groups, or feedback programs.
- Open a Supradec.com account.
- Interact with Supradec.com social media accounts.
- Browse through the Supradec.com website.
- Click or interact with sponsored links or third-party advertisements.
- Receive or interact with Supradec.com digital service that may contain cookies.
We may receive your personal information from other third-party sources, like Supradec.com business partners, co-sponsors, and third-party advertising networks. We may also receive personal information from our services providers, data analytics companies, and third-party technology companies who assist Supradec.com in providing you with a better and more personalized shopping experience.
Cookies on our services
When you use our Services, you may receive cookies from us and the third parties that collect information on our Services. We use cookies to determine if we are providing you with a high-quality experience. We also use cookies to show you advertising that is relevant to you. If you continue to browse our website without changing your web browser or device settings that control cookies, you agree to receive cookies when you use our Services. To learn about the categories of cookies used by our services, click the ‘Cookie Preference’ link at the bottom of the Supradec.com website.
Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your settings but note that doing so may limit the range of features available to you.
Our Services occasionally use “local shared objects” (also known as “Flash cookies”). Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, “Flash cookies” are not stored in the browser. You may be able to manage these Flash cookies by visiting the Adobe website.
Learn about managing cookies with Adobe Opens in a new window.
Please follow the instructions below to Opt-out of cookies processing:
- Go to supradec.com and scroll to the bottom of the page
- Click on “Cookies”
- Under Manage Consent Preferences, click “Reject All”
Upon completing the above steps, supradec.com will place a cookie on your browser, which is device and browser specific. If you remove or delete your cookies, upgrade the version of your browser, or visit the Supradec.com website or app from a different device or browser, you will need to repeat the steps above. Also, if you choose to opt-in later, you will need to repeat the steps and update your preferences.
NOTE: If you face challenges launching the Cookie Preferences interface, please disable all Ad Blockers and Anti-Trackers from your browser and try again. Ad Blockers and Anti-Trackers can be turned on again once you have submitted the Cookie Preferences.
Global Privacy Control (GPC) signal
Supradec.com uses a third-party privacy tool to identify if you have enabled the global privacy control (GPC) signal. Please note that when you use our website, we may collect your information, however, the GPC signal prevents your information from being shared with third parties. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/
How we use your Personal Information
In addition to the information, we collect to offer, improve, and provide our products and services, Supradec.com may use personal information for administrative and analytical purposes. We may combine or use the services of third parties to combine information to create a more complete customer profile, as provided by applicable law.
In addition, Supradec.com may use your personal information for several purposes, including, without limitation:
- Business purposes and communication: To provide products, services or information you requested; to communicate with you for business, consumer service or other such reasons like changes to our policies or in response to an inquiry. Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying your information, processing payments, providing financing, advertising or marketing services, providing analytic services, or similar services on behalf of the business or service provider
- Marketing: To provide consumers with personalized marketing or coupon offers through various media, including but not limited to direct mail, email, social media advertising, digital banners, SMS (text) messages, and internet-connected TV. Short-term, transient use provides personal information that is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction. We may audit current interactions and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
- Financials transaction management: We do not collect credit card or payment reference details of any sort. All payments are processed via Paypal, for products and services or provide refunds.
- Legal and regulatory obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation, an internal investigation or audit, or to protect legal rights.
- Research: To engage in consumer research and analytics for generating insights on browsing and buying activities; undertaking internal research for technological development and demonstration.
- Site and Device maintenance: To identify and repair errors that impair existing website’s functionality; undertaking activities to verify or maintain the quality or safety of, improve, upgrade or enhance a service or device that is owned, manufactured, manufactured for, or controlled by the business.
- Security management: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible for that activity, and secure Supradec.com webstore, assets, and information.
- Third-party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests;
- Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by Supradec.com’s internal and external audit service providers); and
- Deidentified / Aggregated Consumer Information: To collect, use, retain, or disclose personal information that is deidentified or aggregated.
As noted above, we may use the information we collect and receive to personalize your Supradec.com’s experience across channels. We may combine information to link your activity through one channel to your activity in another, such as linking information from your activity on our website or linking your activity from one device to another, such as from a mobile device and a laptop computer. To opt-out of the third-party technologies used for personalization, see the”Opt-outs for interest-based advertising (IBA)” section of this notice below.
Disclosure of Personal Information with others
General
We may disclose information to companies affiliated with Supradec.com and/or unaffiliated third parties to provide the products and services you have requested and for administrative, analytical, and/or marketing purposes. For example, we may provide the information we collect about you to third parties to distribute promotions, marketing surveys, focus groups, and other opportunities offered by Supradec.com. Supradec.com does not use or disclose sensitive information unless it is necessary to provide the goods or services you have requested (such as processing or fulfilling orders and transactions) and does so only with your consent or as otherwise authorized by applicable law.
We may share information in the following circumstances:
- Service providers: We disclose or otherwise make available information we collect with other companies that help with our business operations. Examples include providers of services related to e-mail and text communications, marketing, analytics, product fulfillment, web hosting, payment processors, and other entities that help us market our products and services. In addition, we use third parties to assist with fraud detection and to validate aspects of Consumer transactions.
- Third-party marketing: We may provide information about you to third-party companies or organizations. These entities may use that information to market their products and services to you. To opt-out of such sharing, go to the “Technology used to serve advertising” section of this notice;
- Legal or safety requirements: We may disclose information we collect when we are legally required to do so, to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property, or safety of our business, our consumers or others.
- Business transfers: If the ownership of Supradec.com, or all or part of a business within the Supradec.com were to change, information about consumers pertinent to Supradec.com or that business’s operations would likely be transferred to, or licensed for use by, the new owner. The applicable member of the Supradec.com might also retain a copy of that information.
- Sharing aggregate Information: We may share aggregate information (information that does not directly identify any individual) with third parties for lawful purposes.
Your Privacy Rights
Depending upon where you reside and the applicable laws in your jurisdiction, you may have access to certain privacy rights. Supradec.com will not deny, charge different prices for, or provide a different level or quality of goods or services should a consumer choose to exercise these rights.
| Privacy Right | Description of Right |
| Right to Access | Right to request a copy of the personal information about the individual that Supradec.com has collected, used, sold, shared, or disclosed to third parties. |
| Right to Deletion | Right to request that Supradec.com delete the personal information of the individual that Supradec.com has collected, subject to certain exceptions. |
| Right to Correct Inaccurate Personal Information | Right to request that Supradec.com maintain inaccurate personal information to correct the incorrect personal information. |
| Right to Opt-Out of Automated Decision Making and Sale of Personal Information | Right to request Supradec.com to opt-out of processing or sale of personal information about the individual to third parties for targeted advertising, profiling, or other monetary gain. |
Sale of Personal Information, targeted advertising, and profiling
Supradec.com may process personal information for targeted advertising and profiling to better offer you products and services. Supradec.com may place an “opt-out” cookie on your device if you choose to opt out. Therefore, your browser must be set to accept cookies. In addition, you will need to exercise your opt-out should you visit supradec.com on a different device. To learn more about interest-based advertising and to opt out of such sharing go to the Technology used to serve advertising section of this notice.
If you want to exercise any of the rights listed above, you may do so via Supradec’s contact form with subject line Data Subject Rights Request.
To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. To exercise these rights, you will be asked to provide certain information depending on the type of request, which we will solely use to verify your identity.
We will use this information to search our systems and determine if we have information about you. If we can locate information about you, we will fulfill your disclosure, correction, and/or deletion request within 45 days, unless an allowable extension is necessary. If you do not provide the information requested, we will be unable to process your request.
Authorized Agent
If you are an authorized agent making a request on behalf of a consumer, you must submit your name, address, email, and phone number as well as the name, address, email, and phone number of the person for whom you are making the request. As an Authorized Agent, you will also be required to certify that you have the right to make this request on behalf of the Consumer. Supradec.com will use the requestor’s information to determine if we have information about the Consumer. If we can locate information about the Consumer, we will fulfill the request.
Notice to California Residents
Supradec.com’s Privacy Notice covers our information practices for the last 12 months regarding the categories of personal information we have collected (under the Types of personal information we collect and How we collect your personal information section of this Privacy Notice and the purpose for which we collect your information (under the How we use your personal information and with whom we share your personal information under the Disclosure of personal information with others section of this Privacy Notice. Click to opt-out of the sale or share of your personal information.Supradec.com may place an “opt-out” cookie on your device if you choose to opt-out. Therefore, your browser must be set to accept cookies. In addition, you will need to exercise your opt-out should you visit supradec.com webstore on a different device.
If you want to exercise any of the Privacy Rights listed above, you may do so via Supradec’s contact form, with subject – Data Subject Rights Request.
Financial Incentive
- Supradec.com does not discriminate against any California consumer that exercises a right under the California Consumer Privacy Act of 2018, as amended, regarding any Supradec.com coupon discounts.
To participate in the application of a discount coupon, we may collect the following categories of personal information:
- Name
- Phone number
- Email address
- Physical mailing address
Children’s privacy
We do not knowingly collect personally identifiable information from minors under the age of 16 through our websites or mobile applications.
Safeguarding the information, we collect
We have administrative, technical, and physical safeguards to protect the personal information we obtain. Please note that we never email you asking for personal information (like your account access credentials, date of birth, or credit card information). If you receive a suspicious email that appears to be from Supradec.com, please email Supradec.com at :- [email protected], with the subject line: Privacy Office.
Or write to us at:
Supradec
P.O. Box 1149
Sunnybank Hills
Queensland, Australia
Post Code: 1049
Attention: Privacy Office
Retention of Personal Information
Supradec.com retains personal information for a period permitted in accordance with applicable law and for the purposes set forth in this Privacy Notice. We dispose of the information we collect in accordance with Supradec.com’s retention policies and procedures.
Your Choices Regarding Your Personal Information
To update your contact information or preferences:
To update your information and account preferences please email us at [email protected], Attention: Consumer Care.
If you do not want to receive promotional email offers and updates from Supradec.com you may opt- out, by clicking on the “unsubscribe” hyperlink contained in our promotional emails. Please note we may still contact you by email for transactional purposes. Some examples are communications regarding your order status, consumer service inquiries, service or reminder notices, and product recalls. Please allow us up to 30 days to remove your information.
Mobile Marketing:
If you are currently receiving promotional text alerts from Supradec.com, you may unsubscribe at any time by texting STOP to (text contact to be advised). After we receive your opt-out, we will send you a final text message to confirm the opt-out.e.
Location-based Information:
If you have previously opted into a collection of location-based information through Supradec.com, you may opt-out by adjusting the setting on your mobile device or browser.
Third-Party Services:
Supradec.com uses third-party analytics companies on its websites and mobile applications. To learn more about Google Analytics privacy practices and any opt-out choices it offers, click here. To learn more about Adobe Analytics’ privacy practices or to opt-out of cookies set to facilitate reporting by Adobe Analytics, click here.
Please note that your opt-out status may be maintained by placement of an “opt-out” cookie on your device. If the cookie is removed or deleted, or you upgrade to a new version of your browser, change browsers, or visit us from a different device, you will need to repeat this process to indicate your preference.
Interest-based advertising (IBA)
As noted above in the “How we use your Personal Information” section of this notice, we collect, combine, and share information to personalize your Supradec.com experience across channels and across devices to target our communications and advertising. We allow third-party companies to collect certain information when you visit our site and we use third-party advertising companies to serve ads (e.g., banners or links) on our behalf across the internet and mobile applications that are tailored to your interests. For more information on Supradec.com’s use of ad technology, see Technology used to serve advertising below.
Technology used to serve advertising:
Website IBA
To learn more about interest-based advertising or to “opt-out” of interest-based advertising programs from participating companies:
These opt-outs limit the sharing of information from the devices and browsers for which the opt-out is in effect. To maximize your control over IBA and cross-device tracking, you may choose to exercise this opt-out choice using each browser on each device that you use to interact with us. Please note that the opt-outs you make on one or both of those websites only apply to the receipt of interest-based advertising from participating third-party companies. You may still receive other types of online advertising from participating companies, and the websites you visit may still collect information for other purposes.
Also, your opt-out status may be maintained by placement of an “opt-out” cookie on your computer. If the cookie is removed or deleted, you upgrade to a new version of your browser, change browsers, or visit us from a different computer or device, you will need to repeat this process to indicate your opt-out preference.
Mobile application IBA
To exercise choice for mobile applications on mobile devices, you may download the Digital Advertising Alliance’s (DAA’s) App Choices application from your device’s app store. In addition, for some devices, you may exercise choice through your device settings.
Your Ads Choices
Network Advertising
Do Not Track:
At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt-out of interest-based advertising as described above.
Links to other sites:
We’d also like to remind visitors that we provide additional links to resources we think you’ll find useful. These links will lead you to sites that are not affiliated with Supradec.com and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.
General Data Protection Regulation (GDPR) (EU)
Supradec.com is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679.
It means that we are open about our methods of tracking and use of the visitors’ personal data. You can freely check cookie data information as outlined in our Privacy Policy.
Notice Update
We may revise and update this privacy notice sometimes, encouraging you to review it regularly. Please check back regularly to revise any policy changes.
Contact Us
If you have additional questions or concerns about this Privacy Notice you can email us at [email protected],or complete our contact form